FAQ
Frequently Asked Questions (FAQs)
Orders, Shipping & Support
1. How long does delivery take?
Orders are usually processed within 1–3 working days. Delivery timelines may vary depending on your location and courier partner serviceability.
2. Can I cancel my order after placing it?
Orders cannot be cancelled once they have been shipped. Please review your order details carefully before confirming your purchase.
3. What is your return policy?
Returns are accepted only if the product is damaged or a different item is delivered. We do not accept returns for change of mind or used/opened products.
4. How do I report a damaged or incorrect product?
Please email us at info@gpiindia.in within 3 days of delivery, along with your Order ID and clear images or videos of the product and packaging.
5. Who arranges the return pickup?
Once your return request is approved, ORUM will arrange the reverse pickup from your location.
6. When will I receive my refund?
Refunds are initiated within 2 working days after successful pickup and inspection. It may take 5–7 working days to reflect in your bank account, depending on your bank or payment provider.
7. Do you offer product exchanges?
Currently, ORUM does not offer exchanges. Eligible cases are resolved through refunds only.
8. How can I contact ORUM for support?
You can reach us at 📧 info@gpiindia.in for order, product, or general support queries.
Skin, Products & Usage
9. Are ORUM products safe to use?
Yes. ORUM products are cosmetic and personal care products meant for external use only. We recommend performing a patch test before regular use.
10. Are ORUM products suitable for all skin types?
ORUM products are designed to suit most skin types. However, individual skin responses may vary.
11. Can people with sensitive skin use ORUM products?
Yes, our products are formulated to be gentle. Always perform a patch test and discontinue use if irritation occurs.
12. Can ORUM products be used daily?
Most ORUM products are suitable for daily use unless otherwise mentioned on the product label or packaging.
13. Do ORUM products help with specific skin concerns?
ORUM products are formulated to support general skincare needs such as cleansing, hydration, and skin comfort. Results may vary based on individual skin type and routine.
14. Can ORUM products be used by both men and women?
Yes, ORUM products are suitable for all genders, unless specified otherwise.
15. Are ORUM products dermatologically tested?
Our products undergo quality and safety checks. Any specific testing details are mentioned on the product packaging or product page.
16. Can I use ORUM products with other skincare products?
Yes, ORUM products can be included in your existing skincare routine. Introduce new products gradually to observe skin response.
17. Do ORUM products treat medical skin conditions?
No. ORUM products are cosmetic in nature and do not diagnose, treat, cure, or prevent any medical condition. Please consult a dermatologist for medical concerns.
18. How long does it take to see results?
Skincare results vary from person to person depending on skin type, concern, and consistency of use.
19. What should I do if I experience irritation?
Stop using the product immediately and consult a dermatologist if irritation persists. You may also contact us at info@gpiindia.in for assistance.
20. Is my personal information safe on the ORUM website?
Yes. We follow Indian data protection laws to safeguard your personal information. Please refer to our Privacy Policy for more details.
