Shipping policy

Shipping, Return, Refund & Cancellation Policy

Last Updated: 5 Jan 2026

This policy applies to all orders placed on the ORUM website, a brand of Gupta Prime Industries Pvt. Ltd. By placing an order, you agree to the terms stated below.

1. Shipping Policy

1.1 Order Processing

  • Orders are processed within 1–3 working days after order confirmation
  • Orders are shipped through trusted third-party courier partners

1.2 Delivery Timeline

  • Estimated delivery time may vary based on location, serviceability, and courier partner
  • Delivery timelines provided are estimates and not guaranteed

1.3 Shipping Charges

  • Shipping charges, if applicable, are displayed at checkout
  • ORUM reserves the right to revise shipping charges without prior notice

1.4 Delays

ORUM shall not be liable for delays caused due to:

  • Natural disasters, strikes, or force majeure events
  • Courier partner delays
  • Incorrect or incomplete delivery address provided by the customer